I ordered some of these packages of Oasha because my son, myself and husband all are having issues with a cough at the moment. When our package arrived the USPS had placed it into a zip lock bag and delivered it to the house. Upon unpacking found that the entire package was wet with an apology from USPS, not specifying why. 2 packages of root were damage as they had somehow managed to condense with water inside their packages. This company was super kind in getting me a replacement for the 2 that were damaged. Thank you all so much! I love the smell of this herb! I love working with it to relieve cough.